Thomas Falls
5543 US Highway 259 North . Diana, Texas .  903-968-6924 (If no answer, 903-736-5155)
 

spacer
corner spacer corner
FREQUENTLY ASKED QUESTIONS
Thomas Falls Event Center
 
 
dot Q: Where are you located?

A:  We are located in East Texas at 5543 State Highway 259 North - between Diana & Ore City. Do NOT PLUG our physical address into your GPS. If using a GPS, set it for intersection US 259 N & FM 726! (We are a mile or 2 NORTH of the intersection) Some GPS systems are sending drivers in the wrong direction!!

back to top

dot

Q: What are your hours?

A: We are open 7-days week by reservations only.  We can accommodate most any time wanted. Reservations are taken by phone only. Please phone 903-968-6924 between the hours of 9:00 am-7:00 pm.

back to top

dot Q: Do I have to make a reservation?

A: Yes. We are open by reservation only. Reservations are made exclusively by phone. Please phone 903-968-6924, or 903-736-5155  between the hours of 9:00 am-7:00 pm to make your reservation. We DO NOT make reservations by email or confirm open dates.

back to top

dot

Q: Is there a height, weight & age limit?

A: Yes.

  • Weight limit: 45 lbs - 275 lbs (or fit into a 42" harness) (weight exceptions can be made in some circumstances)

  • Height limit: 3' 6" - 6' 8"  (exceptions can be made in some circumstances)

  • Age limit:  We have tandems for children 3-5 years if they weigh less than 45 lbs. (no night-time tandems)

back to top

dot

Q: What type of clothing & shoes should I wear?

A: Closed toe shoes & dry clothing are required. Clothing should be fitted & comfortable. Long hair must be pulled up & secured or pulled back in a pony tail. Jewelry is not recommended as it could be a hazard and/or break & fall-off.

back to top

dot Q: Are life jackets required for water challenges & do I need to furnish my own?

A: Life-jackets are required for 15-years & younger and for adults who are not good swimmers (not furnished). Bring your own, or phone ahead of time to see if we have any available. We do not guarantee that we will have one available for you.

A: They are required for everyone using the twin water plunge zip-lines (furnished).

back to top

 

Q: Can my child join activities without my being present?

A: Yes, but only when accompanied by an adult. You will need to pre-sign a participation waiver.  Persons under 18-years and under must have a parent or legal guardian sign a waiver. Children 15-years & younger must wear a life-vest when participating in any of the water activities.  They may bring their own, or rent one from us for $3/each (price may vary depending on number needed).

back to top

dot Q: Who is required to sign a waiver?

A: Everyone ranging in age of 0-100+ who is going to be on the property beyond the parking lot MUST complete & sign a waiver!  It doesn't matter if you are JUST WATCHING as a guest, or spectator to an event, a waiver is required.

back to top

  Q: Is there a lot of walking & climbing to get to the platforms?

A: No.  We provide a wagon ride to each platform.  There isn't any tall tower or hill climbing to get to your next zip-line.

back to top

dot Q: Where can I find the prices?

A: Please click here to go to our pricing page.

back to top

dot

Q: What is your package prices for parties/events or weddings?

A: We do not have "one fits all" pricing.  Please see our pricing page for a range. We need to know what your event will consist of, the length of time you want the venue, how many guests, what you would like to include in your event, etc. We would love to discuss your event and if you would like, give you a tour.  Please phone 903-968-6924 for pricing and reservation information.

back to top

dot Q: Do you offer gift certificates?

A: Yes. Phone 903-968-6924 to purchase your gift certificate.  You do not have to purchase them in person.  We can email them to you!

back to top

dot Q: What if my event gets rained out?

A: In case of inclement weather, rain checks are issued and are good for up to 6-months from the date booked.

back to top

dot Q: Do you offer refunds?

A: No.  Once you have booked and paid your deposit, we cannot offer a refund. If you have to cancel your event, or in case of inclement weather, rain checks are issued and are good for up to 6-months from the date booked.

back to top

dot Q: What if I arrive late?

A: Due to the extreme tardiness of some customers and our employees being on the clock, we are having to implement a late fee of $5 per person for each 20 minutes past reservation time.

back to top

dot Q: Do you have food & drinks or can we bring our own?

A: Yes. We have a snack bar and snacks & drinks are available.
A: No. Outside drinks and food are not permitted without prior consent. Outside food & drinks are permitted only for large groups who are hosting an event and they must receive permission prior to the event.

back to top

dot

Q: Is smoking & alcohol allowed?

A: No. Smoking and/or alcoholic beverages are not allowed at any time. Also, this is a family friendly environment so please no inappropriate language or conduct.

back to top

dot THINGS TO KNOW:
  • We do not provide security, first-aid stations, lifeguards or life-vests*. It will be the sole responsibility of the adults in your group to supervise swimmers and children at all times during the event.
     (*We may furnish life-vests in some pre-arranged instances. We do furnish them for the water plunge lines). 
     
  • Completed & signed waivers are required from everyone entering the property beyond the parking lot.  This includes all persons whether they are a participant, non-participant, chaperone, vendor, etc.

Not Recommended if:

  • You are pregnant
  • You have recently had surgery or a serious illness
  • You have a history of serious back problems
  • You are under the influence of alcohol or medication

Requirements:

  • Dry clothing and closed toe shoes are required for zip-lining.
  • Helmets & safety equipment (supplied) must be worn at all times.
  • Long hair must be pulled up & secured or pulled back in a pony tail.
  • Each participant must sign a release.
  • Persons under 18 must have a parent or legal guardian to sign.
  • Children must be attended by a parent, or guardian, at all times.
  • Children 15-years or younger must wear a life-vest (not furnished) when participating in water events.
  • Participants must follow the directions of their guide AT ALL TIMES!
  • Smoking and/or alcoholic beverages are not allowed at any time.
  • Thomas Falls is a family friendly environment, please no inappropriate language or conduct.
back to top
dot Q: Where will I find answers to questions that aren't here?

A:  While we have tried to address the most frequently asked questions in this section, we know you may have additional ones.  Please phone 903-968-6924 for answers to any questions not found.

 

Phone Today to Reserve Your Event!

5543 US Highway 259 North . Diana, Texas  . 903-968-6924 (If no answer, phone: 903-736-5155.)

spacer bar
join our mailing list Facebook Twitter
corner spacer corner
 
spacer Copyright  - All Rights Reserved. Main Web Page™ Designs spacer
spacer